FAQ

Express Finance is all about providing you with a short term cash loan into your bank account for those unexpected expenses that hampers your cash flow.

It’s very simple. Select your loan requirements using the sliders and date picker, then click “Apply.”
If you don’t have an account, click “Create an Account.”
If you already have one, log in and follow the onscreen prompts.
Check that you meet the user requirements before continuing.
If you don’t meet them, you can’t proceed with the application.
Always provide accurate information—we verify it through credit checks and employment confirmation.
For first-time applications, enter all your information and complete the affordability assessment.
For future applications, review the pre-filled details and update them if needed.
We display your credit agreement, and you can download it under “My Account.”
Submit the application and receive confirmation via email.

Next, we check your application and perform a credit check.
If needed, we request documents like your ID, bank statement, and payslip.
Once we review everything, we approve or decline the application and notify you by email.

You sign the credit agreement and debit order mandate digitally.
We store the signed documents and make them available to both parties at any time.
We also record your IP address on the document for verification.

The sliders on our site let users borrow up to R8,000.
First-time clients can borrow a maximum of R3,000.
If you’re an existing customer, we may increase your limit up to R8,000 based on your net salary and affordability.
For your first loan, you can borrow funds for 61 to 65 days.
After that, the system sets your loan term to your next payday.

We are able to Debit the following Banks

• Standard Bank
• FNB
• Absa
• Nedbank
• Capitec
• Bidvest Bank
• African Bank

Tyme bank currently only has limited debi-check functionality, so we cannot debit Tyme Bank at present.

Your Loan is calculated on your Loan amount and consists of Interest and fees as set out by the National Credit Regulator

Fees are as follows:

Service fee – R60 per month plus VAT (Calculated Pro-Rata for the month)
Initiation fee – Loans under R1200 is 15% fee plus VAT

Loans above R1200 is R165 plus 10% for any capital above R1000 plus VAT

Interest Rate – 3% of the Capital

For First Time users this Formula have been reduced to provide the consumer with a Discount

As soon as the Debicheck mandate is approved, we usually process the loans at the earliest possible chance we get. For FNB consumers it is immediate. For other Banks it could be that evening or midnight the following day.

You may not apply on someone else’s behalf.
Each consumer must complete and submit their own application.
The applicant must sign the credit agreement personally.

Yes, this is possible if both loans stay within your current account limit.
If additional loans exceed your limit, we won’t approve them.
Once you repay your loan, we reassess your affordability.
If you qualify, we may increase your account limit.

We take strong measures to protect your personal information.
Your session on our website uses SSL encryption to prevent unauthorized access.
We update the site regularly to fix security vulnerabilities.
Our team follows a strict privacy policy, which you can read on our website.
We never share your information with third parties.
If you have concerns, please review our privacy policy or contact us directly.

We are not unreasonable and understand that Retrenchments and layoffs can take place. Speak to your consultant to come to an arrangement.

If you can’t repay your loan, contact your consultant to discuss a possible payment arrangement.
If you fail to repay and don’t communicate with us, we will send you a Section 129 Letter of Demand.
You will then have 10 days to respond before we start legal action to recover the funds.
This process will negatively affect your credit record.

Express Finance operates as a registered credit provider under the National Credit Regulator.

It depends on why we declined your loan.
We require at least 12 months of permanent employment.
If you don’t meet this, wait until you do before applying again.
When we decline a loan based on affordability, you may reapply once your financial situation improves.
We assume over-indebted consumers won’t recover within a few months.
Due to costs, we only perform another NLR credit check after a longer period.
Our system flags over-indebted applicants.
If you apply frequently after being declined, we may reject your application immediately.
We might skip the credit check and not send another decline email.
If you abuse the platform by applying monthly, we may block your account from further applications.

We Debit your loan repayment on your salary date and monitor it until settlement, even if your salary arrives late. Debit Tracking cycle usually lasts for 5 days.

You may apply again the very same day that the Debit Order runs on your bank account.

Yes, we do. Our team follows all requirements set by the National Credit Act.
Transparency is a priority—we clearly display all fees before you agree to anything.
You’ll find the credit agreement simple, clear, and easy to understand.
Before making any credit bureau enquiries, we always request your consent.
Using the details you provide, we perform a full affordability assessment to ensure responsible lending.

Compuscan
(021) 888-6000 | Fax (021) 413-2424
TransUnion
(0861) 482 482
Experian
(0861) 10 56 65

Above are the details for the Credit Bureau, only you can contact them if you want to dispute something about your credit profile which is incorrect.

The National Credit Act protects consumers during financial stress.
If you’re over-indebted, speak to a debt counselor and start the debt review process.

A debt counselor takes over your credit agreements and negotiates payment plans with your creditors.
They send monthly payments to your creditors to prevent legal action.

Administration works similarly but includes other debts and only applies if you owe less than R50,000.

The law bans new credit if you’re under debt review or administration.

We follow responsible lending practices and decline loan requests from over-indebted applicants.
If you’re facing financial difficulty, contact a registered debt counselor for help.

If the bank account isn’t in your name, you don’t have the authority to approve debit orders on it. You therefore cannot use that account to apply for a loan.

The Minimum Net Salary after deductions required to qualify for a loan is R10000.